Reset your body. Restore your space. Return to yourself.
Terms of service
OVERVIEW
This website is operated by D AL ASADI LTD trading as Elevated Rituals (“Elevated Rituals”, “we”, “us” or “our”).
These Terms of Service (“Terms”) apply to your use of our website, online store, products, digital content and related services (collectively, the “Services”).
By accessing our website or purchasing from us, you agree to these Terms together with our Privacy Policy, Return & Refund Policy and any other policies made available on our website.
Nothing in these Terms affects your statutory rights as a consumer.
1. ABOUT US
Elevated Rituals is a trading name of:
D AL ASADI LTD
Company number: 16193498
Registered office: C/O Naseems, 104 Stoney Lane, Birmingham, B12 8AF, United Kingdom
Email: hello@elevatedrituals.com
Our online store is powered by Shopify.
2. USING OUR WEBSITE
You may use our website only for lawful purposes.
You must not misuse the website, attempt to interfere with its operation or security, introduce malicious software, attempt unauthorised access, scrape or reproduce website content unlawfully, or use the Services in a way that infringes the rights of Elevated Rituals or another person.
You are responsible for ensuring that information you provide when placing an order or creating an account is accurate and up to date.
3. OUR PRODUCTS
We aim to describe and display our products as accurately as reasonably possible.
Colours and appearance may vary slightly depending on your screen, lighting and device settings. Where products contain natural materials, handmade elements or similar characteristics, reasonable variations in colour, texture, shape or finish may also occur.
Product descriptions, availability and ranges may change from time to time.
Nothing in these Terms excludes your statutory rights. Goods supplied to consumers must meet the standards required by applicable consumer law, including being as described, of satisfactory quality and fit for purpose where applicable.
4. WELLNESS INFORMATION
Elevated Rituals offers products and content intended to support everyday self-care, relaxation, personal rituals and general wellbeing.
Unless expressly stated otherwise, information provided through our website, products, guides or digital content is provided for general informational and wellbeing purposes and is not intended to constitute medical advice, diagnosis or treatment.
You should seek appropriate professional advice where you have concerns about your physical or mental health or the suitability of a particular product or practice for you.
5. ORDERS
When you place an order through our website, you are offering to purchase the products in your order.
After placing an order, you should receive an order acknowledgement or confirmation electronically.
We reserve the right to refuse or cancel an order where reasonably necessary, including where a product is unavailable, there is an obvious pricing or listing error, payment cannot be authorised, fraud or misuse is reasonably suspected, or we are unable to fulfil the order.
If we cancel an order after payment has been taken, we will refund the amount due to you.
Please check your order details carefully before submitting your purchase.
6. PRICES AND PAYMENT
Prices displayed on our website are shown in the currency indicated on the store.
The total amount payable, including applicable delivery charges, will be displayed before you complete your purchase.
Prices and promotions may change from time to time, but changes will not normally affect an order that has already been accepted.
Payment must be made using one of the payment methods available at checkout.
If an obvious pricing or technical error occurs, we may contact you before fulfilling the affected order.
7. SHIPPING AND DELIVERY
Physical products may be dispatched directly by us or by third-party fulfilment partners acting on our behalf.
Estimated delivery information will be provided through our website, checkout, order communications or Shipping Policy where applicable.
Delivery estimates are estimates rather than guarantees unless we expressly agree otherwise.
We will fulfil our delivery obligations in accordance with applicable UK consumer law. Unless another delivery period has been agreed with you, UK online-selling rules generally require goods to be delivered within 30 days.
Please ensure that the delivery information supplied with your order is complete and accurate.
Further information is available in our Shipping Policy.
8. RETURNS, CANCELLATIONS AND REFUNDS
Our voluntary returns arrangements and instructions for requesting a return are explained in our Return & Refund Policy.
Our voluntary return policy does not replace or restrict any statutory rights you may have.
Consumers purchasing eligible goods online may also have statutory cancellation rights. Different rules and exceptions apply depending on whether you purchase physical goods, services or digital content.
Please contact hello@elevatedrituals.com if you need assistance with a return, cancellation, faulty product or refund.
9. DIGITAL PRODUCTS
Certain products offered by Elevated Rituals may consist of downloadable or otherwise digitally supplied content.
Unless expressly stated otherwise on the relevant product page, purchasing a digital product gives you a limited, personal, non-exclusive and non-transferable right to use that product for your own personal use.
You may not reproduce, distribute, resell, commercially exploit, publish, upload, share or make copies of our digital products available to others without our prior written permission.
Digital content supplied to consumers remains subject to applicable consumer rights, including requirements relating to satisfactory quality, fitness for purpose and conformity with its description.
UK rules also require specific consent before digital content is supplied immediately during the statutory cancellation period if the customer is to lose the applicable right to cancel.
Where applicable, we will obtain the required consent and acknowledgement before immediate digital delivery begins.
If you experience a technical problem accessing a digital product, please contact hello@elevatedrituals.com.
10. THIRD-PARTY FULFILMENT AND SERVICES
We may use third-party businesses to help us operate our store, process payments, fulfil orders, deliver products, provide digital products, analyse website activity or provide other business services.
The use of third-party service providers does not remove any consumer rights or responsibilities that applicable law places on us as the retailer.
You may also encounter links to third-party websites. We are not responsible for the content or practices of websites that we do not operate.
11. SHOPIFY
Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and Services to you.
Purchases made from Elevated Rituals are transactions between you and D AL ASADI LTD trading as Elevated Rituals, rather than purchases from Shopify.
Shopify may process information relating to your use of our store in accordance with applicable privacy arrangements.
12. PRIVACY
We process personal information in accordance with our Privacy Policy and applicable data-protection law.
Our store is hosted by Shopify, and we may also use other service providers to process information where necessary to operate the Services.
Please review our Privacy Policy for further information.
13. INTELLECTUAL PROPERTY
Unless otherwise stated, intellectual property in original Elevated Rituals branding, website copy, graphics, designs, digital products and other original materials belongs to us or is used by us under licence.
You may access our website and materials for normal personal use.
You must not reproduce, distribute, republish, sell or commercially exploit protected Elevated Rituals content without permission, except where applicable law permits you to do so.
Third-party trademarks, photographs, product information and other materials remain the property of their respective owners where applicable.
14. REVIEWS, FEEDBACK AND USER CONTENT
If you submit a review, photograph, comment or other content to us, you confirm that you have the right to submit it and that it is not unlawful, misleading, defamatory or infringing.
Where you give us permission to publish or use submitted content, we may use it for purposes connected with operating and promoting Elevated Rituals, subject to applicable law.
Reviews must reflect genuine experiences. We reserve the right to moderate content where reasonably necessary, but we will not intentionally alter reviews in a way that creates a misleading impression of customer opinion.
15. ERRORS AND AVAILABILITY
Occasionally our website may contain typographical errors, inaccurate information or omissions relating to matters such as product descriptions, availability, prices, promotions or delivery information.
We may correct errors and update information where reasonably necessary.
If an error materially affects an order you have already placed, we will contact you where appropriate and deal with the order fairly and in accordance with applicable consumer law.
16. PROHIBITED USE
You must not use our website or Services:
- for unlawful or fraudulent purposes;
- to infringe intellectual-property or privacy rights;
- to transmit malicious software;
- to interfere with website security or functionality;
- to impersonate another person;
- to submit deliberately false or misleading information; or
- to reproduce or commercially exploit our website or protected content without permission.
We may restrict access where reasonably necessary to protect the website, our customers or our legal rights.
17. LIABILITY AND CONSUMER RIGHTS
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms excludes or restricts your statutory rights relating to goods or digital content that are faulty, not as described, of unsatisfactory quality or otherwise fail to meet applicable consumer-law requirements. UK government guidance confirms that businesses cannot contract out of these consumer protections.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses suffered by a consumer purchasing primarily for personal purposes, except where applicable law provides otherwise.
18. TERMINATION
We may suspend or restrict access to our website where reasonably necessary, including in cases of fraud, unlawful activity, security threats or serious breaches of these Terms.
Provisions which by their nature should continue after termination, including intellectual-property provisions and accrued legal rights, will continue to apply.
19. SEVERABILITY
If any provision of these Terms is found to be unlawful or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary, and the remaining provisions will continue in effect.
20. GOVERNING LAW
These Terms are governed by the laws of England and Wales.
If you are a consumer living elsewhere in the United Kingdom or another jurisdiction, you may also benefit from mandatory consumer protections applicable where you live, and nothing in these Terms is intended to remove rights that cannot lawfully be excluded.
21. CHANGES TO THESE TERMS
We may update these Terms from time to time, including to reflect changes to our Services, business practices or applicable law.
The latest version will be published on this page.
Changes will not retrospectively remove statutory rights relating to purchases already made.
22. CONTACT INFORMATION
Questions about these Terms or your order can be sent to:
D AL ASADI LTD trading as Elevated Rituals
Company number: 16193498
Registered office: C/O Naseems, 104 Stoney Lane, Birmingham, B12 8AF, United Kingdom
Email: hello@elevatedrituals.com
If D AL ASADI LTD becomes VAT registered, the applicable VAT registration information will be provided where required.