Shipping policy

SHIPPING POLICY

At Elevated Rituals, we aim to make your ordering experience as simple and transparent as possible.

Order Processing

Orders are typically processed within 1–3 business days. Processing times may be longer during busy periods, holidays or promotional events.

Once your order has been dispatched, you may receive a shipping confirmation email with tracking information where tracking is available.

Delivery Times

Estimated delivery times are displayed at checkout or on the relevant product page where available.

As some of our products may be fulfilled by third-party fulfilment partners, delivery times can vary depending on the product, supplier and destination.

Products within the same order may occasionally arrive in separate packages and at different times.

Delivery estimates are not guaranteed delivery dates. However, we will fulfil orders in accordance with applicable consumer law.

Shipping Costs

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Shipping costs may vary depending on your delivery destination, the products ordered and the shipping method available.

International Orders

Where international delivery is available, customers are responsible for providing complete and accurate delivery information.

International orders may be subject to customs procedures, import duties, taxes or other charges depending on the destination country. Where such charges are not collected at checkout, they may be payable by the recipient upon delivery.

Multiple Packages

We work with different fulfilment partners and suppliers. As a result, if you order more than one product, your items may be dispatched separately.

Receiving one part of your order before another does not necessarily mean that an item is missing.

Incorrect Shipping Information

Please check your delivery address carefully before completing your order.

If you notice an error after placing your order, contact us as soon as possible at hello@elevatedrituals.com.

We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

Delayed Orders

Occasionally deliveries may be delayed because of circumstances outside the normal delivery process, including carrier delays, customs processing, severe weather or unusually high shipping volumes.

If your order is significantly delayed, please contact us and we will investigate it with the relevant fulfilment or delivery partner.

Lost, Damaged or Incorrect Orders

If your order arrives damaged, you receive the wrong product, or you believe your parcel has been lost, please contact us at hello@elevatedrituals.com as soon as possible.

Please include your order number and, where relevant, photographs showing the problem so that we can investigate and help resolve the issue.

Nothing in this Shipping Policy limits your statutory consumer rights.

Digital Products

Digital products do not require physical shipping.

Where you purchase a digital product, access or download instructions will normally be provided electronically after purchase, subject to the terms shown on the relevant product page.

Returns

Please do not send a product back to the address shown on the parcel without contacting us first.

Because some products are fulfilled by third-party partners, the appropriate return instructions and return destination may vary by product.

To request a return, contact hello@elevatedrituals.com and include your order number. We will provide the appropriate instructions in accordance with our Return & Refund Policy.